If I could give this company no stars, I would do it. I purchased an online International Priority service with a collection. They said they will collect between 9-5, never came. When I contact customers services, they told me the driver came but found nobody, which was a lie. I was waiting for them all day and never left the house. They provide no solution and the parcel was not collected on the day agreed. Customer services told me to call the depot, but I was on hold for hours and nobody replied. They also said the depot will call me back, that never happened either. Lie after lie after lie. The collection was pushed to the next day, although I paid over £70 for a priority service. I still do not know if they will come to collect the parcel, because I have to wait again between 10-5. Awful company!