Everything...i was to recieve a parcel from england and was not given the dropoff location..5 days internet searching and emailing england was unfruitfull..excuses and NO usefull info on how to retrieve my package...NO actual people to talk to...No customer service...a screwed up useless computer system that gives you No info on how to retrieve your package or where it finally is...parcelforce is ONLY THERE FOR THE MONEY...NO PEOPLE TO TALK TO EXCEPT IN ENGLAND..Tracking stopped once it hit the province a three letter destination (not a name) and i still havent got my very expensive package...parcelforce could not deliver a glass of milk ...