Absolutely disgusted by my treatment. I previously considered parceforce the most trusted courrier and used them as a favourite. A driver made a mistake and openly admitted the mistake and profusely apologised leaving an insured parcel in a communal area. I cant claim because I'm not the sender and despite having the drivers contact details and this going against all there protocols all I'm told is contact the sender. The sender has dissappeared and are international. Honestly absolutely disgusting I couldn't be more upset or disappointed. 750 pounds gone, even an employee said that parceforce won't deal with me and at any cost will try getting out of refunding this parcel. Do not trust this company!