My girlfriend lovingly collected chocolates from multiple sources to give me a taste of her home country and packaged them to send to me as a surprise. Parcelforce not only didnt bother delivering, but claimed they left "we missed you" notes 3 times, which they did not. My girlfriend had to call me to help sort it out so I spend half an hour calling random departments until I found one with a human so I could try to arrange actual delivery, somewhat spoiling her surprise. When it finally arrived I found it had been opened and several chocolates partially or completely eaten, including her favourite, which she had to personally go all the way to the other side of the city to get, before resealing it. This is quite frankly disgusting, absolutely unaceptable and the very last time I will EVER trust anything to these people. I left a complaint but sincerely doubt anything will come of it, which is why (and I told them I would do this) I am spreading this story far and wide until my anger at this violation of trust has subsided somewhat.