Similar to the reviews below, this is an awful awful company! Just to give a brief overview, I’ve haven’t receive my order as it's been STOLEN from London East depot. I order airpod pros. From the start, there was no redeliver card left for instructions, so called Parcel Force to arrange the redeliver. I spoke with at least 6 different people in arranging a redeliver and every time I’d been met with a reason as to why it could't be delivered. Initially when I spoke to them on a Friday, they arranged for it to be delivered for Monday. However when I hadn’t heard anything, I called up & they explained that someone had marked it down as “collect from depot” and that they’ve arranged a redelivery for the following morning. Same thing, nothing arrived and when I called they said it would be delivered between 1-2pm. After 3:30pm I called again and was told nothing has been done and now will arranged a redeliver for next morning. Once again when I called that morning to clarify they said no such thing had been processed and that the item needs to be searched for as its been a “long time”. Finally i get a call back from the depot explaining that they've searched and the item has gone missing. It's airpods so i wouldn't be surprised if someone decided to pocket it During this waste of time, they’ve claimed that the depot has tried to call me but I haven’t received any calls. And when I’ve asked to speak with the depot directly but they don’t have direct line. Just a flimsy apology and was told to apply for a reimbursement. That doesn't make up for lost time, being told i have a delivery, staying home for DAYS on end only for nothing to arrive is ridiculous. I can't stress enough, totally AVOID using parcel force. Not a single employee will be able to help with any enquiry.