it was a terrible experience, and i bought a printer and opted for next day delivery as i really needed one, and didnt want to continue paying to print in school. i ordered on sat and the order processed on monday and was dispatched on tuesday. i didnt go for my classes and stayed at home in order to receive the parcel, and received a message at 12.26pm that the parcel was coming in from 12.55 - 1.55pm. I kept looking out of my window from around 12.50pm but didnt see any vans or delivery person. i tracked my parcel online and was told that there was a delivery attempt at 12.41pm. i went immediately went to the letterbox and saw a delivery notice saying that my parcel is ready for collection at post office AND THE NOTICE IS DATED YESTERDAY'S DATE. this goes to show how irresponsible the driver is, to get the dates wrong and also leave without even giving me a call or going to the reception. he literally just came and didnt even try to deliver, and immediately left the note. i immediately called parcelforce and was redirected many times, eventually to the depot where the really rude staff hung up my call twice while i am still speaking. eventually i managed to arrange for them to re-deliver it tomorrow, and made sure that they left a note to the driver to head to reception so that i can get a call to inform me that my parcel is here. i spent an hour over the phone, where the lady shouted at me and made many rude comments about how it's my problem that i wasnt in to collect. however, i have been in the whole day but how was i to know that the driver was here if i didnt receive any calls. further, he came earlier than the time he told me. the lady over the phone eventually promised me to get the driver to come by tomorrow around lunch time since he will be in my area. later in the afternoon while i was in a class, i received a message saying that my parcel is ready for collection at the post office. i called parcel force again and this time a different lady picked up my call and again insisted that i was in the wrong and that nobody promised me that my parcel will be re-delivered tomorrow. she even said that the post office is near to my place and i should pick it up myself. isnt the whole point of paying for delivery so that i dont have to lug it and carry it back? if i had wanted to carry it, i would have just gone to the store to get it immediately. later she insisted that nobody promised me and that i didnt speak to anyone, even though i was able to tell her exactly when i called. the service is absolutely horrible. later she insisted that if i were to insist on re-delivery, i will have to wait till thurs or friday, but i will not be in on both days as i have classes. after paying for next day delivery i end up having to wait for close to a week, its absolutely ridiculous. eventually, i got really sick of her being rude over the phone and told her that i will go to the post office to collect myself. she just hung up the phone after scoffing. i cannot believe that they can be so rude and I WILL NEVER EVER USE PARCELFORCE AGAIN IN MY LIFE, and to all those who are reading this, please do not use parcelforce, you are probably better off throwing whatever you want to send in the bin since looking at the reviews, it either dosent arrive or it takes ages to arrive. i have never ever written a review for anything in my whole life, and this is the first time i feel so so disappointed and angry