Missed a delivery, spoke to someone who promised me that it would go out the next day and therefore arrive in time for my fiance's birthday, I checked and she clarified that it would 100% got out the next day and be with me. Waited in all day, no delivery so phoned up to be told it was still sat in the depot waiting and no request to send it out had been received, therefore it would not be arriving in time for my fiance's birthday, then told someone would phone me back and no-one bothered to call me back. Disgusted with the poor service and very diaspponuted that you've ruined my fiance's birthday. Will also be contacting the company I originally ordered from to advise them of the appalling customer service Parcel Force provides.