a bad experience with Parcelforce, What went wrong? Help future customers by talking about customer service, price, delivery, returns & refunds. In the past I've had good service and it's other carriers I've had to complain about. Sadly, today, it's parcel force that has let me down. Promised parcel should have arrived between 14.00 and 15.00 (informed by email) no parcel has arrived. It makes me sadder because I often praise that company to others and prefer to use parcel force because of its "Britishness" I noticed that I could track the driver at first then, suddenly, a message popped up, loss of service. I then expected what would happen. I'm not going to get my parcel Sneaky... I actually don't mind it being late or even delivered the day after as I'm stuck indoors most of the time with health problems, but I will not accept broken promises.