3 advisors all told contradicting advice. The third I spoke to a Carolyn Turner was the rudest most unhelpful person-she should not be in customer service and a manager needs to listen to the recording on 02.07.22 am. Told me to prove my address even though it was a click and collect point and only then could I pick my parcel up if I proved I lived at the click and collect point which I obviously don't. Told me it's my problem and talked over me repeatedly. Went down to the Manchester depot to be met with an equally rude man who said he'd not willing to serve me as they close at 12.30-it was 12.25 then proceeded to be rude. Ultimately the service is unreliable and they employ the worst staff. There's a good reason why there a 1 star rating with thousands of unhappy customers