Tried to speak to Parcelforce Team this morning regarding a number to pay customs. After 15 minutes wait to speak to someone, I spoke to a person who gave me the wrong 17 digit number after another long wait for that number. I Telephoned again, only to wait a long time again, then the pleasant young lady said she would check and put the telephone down (hung up on me). Third and fourth time unable to get the number I needed. In this automated time why can we not put a tracking number into a system and it joins up all the dots and you can pay any outstanding customs. That’s instead of waiting a week for an official letter to say a parcel needs payment. Sorry too many distractions for those working from home.