I purchased item from Screwfix. Received text from Parcelforce with "tracking" function saying item out for delivery on 02-09-22. Never happened and no com's. I checked "tracking" service on text again on 03-09-22. Same status i.e. its out for delivery today and yet again delivery never happened. The Parcelforce web site is not intuitive, I cannot find out how to complain electronically via their web site or text. And god forbid they should actually offer a telephone service!! Im old now and despair of the way customer service has been significantly eroded over the past 30+ years. Annoying and worrying in equal measure.