On Thursday 4th of February 2016, I placed a next day delivery Order with Dyson, on Saturday morning I received an email and a text from Parcelforce advising me to expect delivery between 08:23 and 09:23. When I had not received nor heard anything from them by Sunday evening I used the tracking function on the Parcelforce website and found they had a problem and it had been returned to the depot. I believe the Flat number had been dropped in the communication between Dyson and Parcelforce. On Monday morning I tried contacting Parcelforce but after waiting on the phone for more than 10 minutes I gave up and sent two messages from their website (giving their tracking number, my phone number, email and full address), I also contacted Dyson who said they could not contact Parcelforce. By Monday evening I checked the website again and found they tried to deliver again on Monday and updated the tracker with the following comment "Address problem (insufficient address)", so I sent another message from their website with ALL my contact details. By late morning Tuesday, I had not received any form of communication from Parcelforce. I then contact Dyson who this time could contact Parcelforce and said the delivery will be rescheduled for Wednesday. I cannot understand firstly how a company offers the option to receive communication but cannot respond to any of this communication. Secondly how they have the proven ability to send emails and text messages advising of Delivery but when there is a problem choose not to try to resolve the problem using any of these forms of communication but rather to keep attempting to deliver without resolving the problem. I have now cancelled the order, who needs a vacuum cleaner anyway..