Not deserving of even one star, this company is the pits. ! I dont quite understand how it survives as I and others it seems have had so many bad experiences with it and like others I will enquire when purchasing online, which courier the company uses...if it's this lot I'll take my business elsewhere. A recent delivery went off the tracking radar for days and calls to them at premium rate were cut off after 10/15 minutes, then I was lied to about what had happened. Miraculously tracking was up and running again once the retailer got involved and it was mentioned that it had been damaged. I got a full refund but wasted nearly 2 weeks and a company had my money for nothing in return...and I have to wait up to 5 days more before my refund reaches my account. The offhand, casual approach and obvious rough handling of things in their care are wholly unprofessional and I sincerely hope this shower go out of business before causing stress and frustration to any more poor unsuspecting members of the public. They are an utter disgrace. !