5 times I've tried to get my parcel since 15th of last month. Booked redelivery online twice - wasnt attempted. Called to ask why - no explaination given, told deliveey would be reattempted on 29th (this was actually date it was retuened to sender) Called again - advised it would be delivered this Friday but I needed my package so I was advised to go to post office, I didn't do it usual 2 hours over time and left work early to go and collect - they told me it was sent back a week ago!!! I called again and told I MIGHT be able to get it delivered but it wasn't a guaranteed service. ('parcel watch' - what's the point??) So I said fine - return it to sender, how long will that take? Advisor said he didn't have a clue. So I said fine... I'll wait an undetermined amount of time for my refund from the seller, what about my costs - the postage, over an hour spent on the phone to be misadvised completely, how do I claim that back - I was directed to your online claim form WHICH IS ONLY FOR THE COMPANY THAT ARRANGED THE POSTAGE!!!!! Your advisors are CLUELESS!