I pad for express24 delivery at 14:38, 5th April 2023, so the recipient should received it sometime on 6th March 2023. Their website also states guaranteed I day delivered. I tracked the parcel on 6th March 2023 and it stated it was still at the depot. I contacted their customer services and was told it would not be delivered until Tuesday 11th 2023, so rather than 24 hours, over 100. If you pay for a guaranteed 24 hour delivery, that is what you are supposed to get. The person on their helpdesk, was very unhelpful, I though a help desk is to do what it says "help". As Parcel Force have broken the law (Consumer Rights Act 2015, Fraud Act 2005), I have informed them by way of the CEO's of both Royal Mail (ceo.office@royalmail.com), Parcel Force (aaron.r.barnes@royalmail.com) and Parcel Force's customer service director, (susan.howlett@royalmail.com), that I am taking legal action against them. If they brought something with a 12 month guarantee and the supplier did not honour it, what would they do? Unlike most if someone kicks me, I kick them back.