I booked on the Parcel Force website and paid extra (double the price!) for a Saturday delivery as my brother's only at home then. No parcel. It was delivered on the Monday so I have been trying to claim a refund if the Saturday supplement. Parcel Force required me to send them proof of the transaction, which they already have on their systems under my reference number! I ended up having to send them a screenshot of their own web records! Utterly ridiculous. And I still haven't had a reply or a refund. Appalling service.
1 year ago
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