I will never use Parcelforce ever again. Completely untrustworthy. I mailed an extremely sentimental item which never arrived and was tracked to a location and then not traceable. Was then told the item was not covered and this was clear in their terms and conditions. I was clear on the customs form what was contained in the parcel as i had to declare it and was not told it would not be covered. I can accept if the item arrived damaged it would not be covered but for an item to just disappear into thin air and suddenly not be traceable? No way. This company is way off the mark with their customer service too.