Firstly I sent a parcel Express 48 that arrived 2 days late, entitling me to claim. I sent an email to claims. They replied giving a reference and my tracking number and a link to claim. Another. You've guessed! First two questions what's your reference and tracking number. The reference number was rejected, it was hyphenated, they don't accept hyphens. Why put one in. Then a few pages about mine and the recipient's details, and when I sent it - IT'S ALL ON MY TRACKING NUMBER. Eventually, 4 pages later I submitted it and it was rejected. I couldn't find out why so contacted chat. All my details again to get through to someone who had no more idea than me. A good way to stop claims. I gave up, I'll never get that hour back, nor this one.