I absolutely cannot believe the shocking experience I have had from this company. My parcel arrived in the country at their office 2 weeks ago. I specifically left instruction to call me because the intercom to our large block of flats is broken. They have driven to our house 4 times and not delivered because they intercom doesn't work. Even after calling everytime to arrainge a date and let them know the intercom is broken and they need to call when they are outside. I have specifically take off work to be home. So the cost of me taking 3 days off work = £1200 the cost of them driving to me 4 times =£? The cost of a phone call to say, in down stairs = £0.05 I don't have a vehicle to collect the parcel from their office which is to big to carry on the tube or bus. So I'm now expected to pay for a taxi to and from their office!!!!?????? ???? Don't use this company, don't waist your time or your money! I will literally send back every parcel anyone sends me from this company and I will never ever ever ever ever use them ever again no matter what. They should be closed down and the owner should be sent to jail.