Hopeless and inaccurate communication. I am a disabled person living on the third floor therefore I needed to be able to communicate this, to know exactly when the item would arrive and to ask for patience as I make my way down the stairs. There was at no point any possibility of dialogue. They initially tried to deliver on the 23/1 when their text directed delivery to 24/1. I was forced to contact the sender ie. Boots who arranged another date for me 27/1! Instead of which I received another text from Parcel Force plus an email informing me that the item would be delivered today i.e. 26/1. I do now have the item but after much anxiety andstress because of the uncertainty caused by an inadequate and not fit for purpose communication system. I have none of these problems with other delivery systems!