Parcel marginally over the weight limit. Has no facility for paying a supplement to cover any extra cost involved. Returned parcel to me next door. Driver had a grinning "couldn't care less" attitude. When I said I would add my negative review to the rest online, he said "Do what you want" Trouble is Pacelforce as the ex arm of the Royal Mail picks up a lot of the incoming parcel business from abroad simply by default. It's a bit like BT with their line rentals - you have a privatised monopoly so you get the worst of all world's! My advice - avoid like the plague and go to any of the other couriers such as USB (very good), TNT (excellent) or DPD (excellent). I had so much trouble with these shysters in the past at the SE depth in Charlton, I must have had a block to choose these jokers. They got £30 quid on my money for fxxking me about! Avoid AT ALL COSTS