My item was due to arrive this morning before 1000. As it didn't, I called to find out what had happened. I was told my item was mis-sorted to the wrong dept and the item would not arrive tomorrow. I advised that this was unacceptable and I had ordered specifically for today as I needed it today and they would just have to find a way to get it to me today, I was told this couldn't happen, I asked then to escalate the issue, I was told this couldn't happen, I told then to speak to their manager, and the lady on the phone was shouting that the item could not be delivered today. I advised i would not be home to receive the item tomorrow but they would only next attempt delivery then. This was at 0930. If a company finds they they have failed to honour their commitments, on a service that has been paid for, they should be doing everything possible to try to meet it or to come close to meeting it, they have the entire working day today to get the item to me, but instead they choose to deliver it at THEIR convenience the next day. This is entirely unacceptable. Edit