This is possibly the worst courier I have ever dealt with. I have a particular issue that means I buy online and have things delivered. I have always been this way, even pre-covid or pre-amazon. I ordered an item from Germany and it was sent via DHL. When it arrived in the UK 2 days later my heart sank to find it had been handed over to parcel force. My parcel has been sitting with them for 3 weeks without a delivery attempt. they say it is with customs having import duty calculated but I have had no correspondence from them, I only know this because I have chased them 7 times in 3 weeks for an update. I am not even sure they know what is going on or where my parcel is as all I get is apologies and no parcel. I am still waiting for Parcel Force to contact me and let me know how much I need to pay in import duty (I have already calculated this, it is not difficult) and when they will deliver the parcel I paid for over three weeks ago. I have not experienced this with any of the other commercial couriers and it just makes Parcel Force and the UK look incompetent. I have avoided them since a bad experience some years ago and would avoid them at all costs in the future.