Awful service, tried to deliver twice but didn't leave a card, the website kept crashing and it didn't recognise my tracking number. I called customer service and was cut off after 45 minutes in a queue, tried again for another hour and it cut me off saying the office is now closed. Called them again the next day and got through to a very rude advisor in a foreign call centre who just couldn't care less and tried to fob me off with it being out for a third delivery attempt on a Saturday! I finally drove 10 miles to the local parcel force depot and picked up my parcel after 30 minutes of searching. I don't really have an issue with the delivery drivers or the depot staff, it's the customer service department, they've become truly awful. It's so sad to see a decent business head the same was as Evri, I'm not sure I'll be sending parcels via parcel force any more.