Contract Number HA6520809 The item was collected 17/6/25 around 4 PM and was received by the buyer on 18/6/25, arriving completely damaged. I am struggling to understand how an item that has been in my hallway for 8 years— went through two house moves and was still in perfect condition—could be destroyed in just 24 hours under your handling. After submitting a request for type of compensation, I waited 25 days without receiving a reply. Eventually, I managed to reach a very unhelpful customer service representative. Shortly after our unpleasant phone call, I received an email—what a coincidence! The email stated that my item was not covered by your policy, which essentially excludes everything except for non-vintage items made of wood or paper. I've learned my lesson: it was my first and last experience with Parcelforce. I've been telling my friends that the name says it all: your parcel will be handled with FORCE.