I am very disappointed with my experience using Parcelforce. I trusted them to deliver my luggage safely, and instead my bag was left in a place where rats got into it, tearing open all my carefully packed dry food items (protein powders, raisins, herbal teas, and other health powders) all which I got for my siblings suffering from cancer and I wants to promote her protein intake.Clothes I was sending to her as gifts were contaminated of which I had to dispose out of anger as they smell like poop and pee. I raised a claim for compensation, providing evidence including pictures, product details, and even price tags where receipts were unavailable. Instead of acknowledging the poor handling of my parcel, Parcelforce dismissed my claim and blamed “insufficient packaging.” This is extremely frustrating, as my bag was well-packed and properly labelled to show that it contained dry food. To make matters worse, communication was repetitive and disjointed. I had already supplied details of the damaged items, yet I was repeatedly asked for the same information. After weeks of back-and-forth, they refused to take responsibility, hiding behind “packaging guidelines.” This has been a very stressful and disappointing experience. As a paying customer, I expected professionalism, care, and accountability none of which I received. I will not be trusting Parcelforce with any of my parcels again and cannot recommend their service to anyone who values their belongings.