If I could rate this experience with Parcelforce 0stars, I would! What an absolute shamble of a service from waiting on the phone every time I called them for 50 minutes before speaking with someone and that’s 17 times I’ve had to call them due to them holding onto my international package sent from my mother in law in the Caribbean for a hole 19 days! Then they notified me that the box was damaged (clearly their fault) then they lose my box within their warehouse in Coventry and then call me to ask me to call my mother in law overseas to get the description of the box and the contents. I was LIVID! Then it took them 6 days to “find it” and then “repair it” and then another 11 days for the status to update on their system that it’s sorted. I actually received this box on the 20th August, when this box actually arrived in their warehouse on 1st August!!!! When I opened my box items were missing and damaged to say the least, they actually took eveythig out of the original box that was sent and slumped everything into one of their Royal Mail bags everything all messed up and damaged. I have never had such an awful experience like this with any other company ever. This has to be the WORST BY FAR! I will never use them. So I have logged a complaint with their rubbish “escalation teams” and for all the times I’ve had to call (17 times) they want to offer me £20??!! I told them to keep my complaint open and escalate it further! I am SO ANGRY!