I have far better things to od than spend over 1 hr on trying to contact their help desk , the IVR messages are pointless. I have paid the customs duty on my parcel and it is still showing awaiting payment yet the email when I paid said delivery today Thu 28 Aug. With the wrong address on it , when I eventually got through on 03457740740 I confirmed the correct delivery address, however it has not arrived ref XXXXXXXXXX, so I am now on the phone again ( 48 min and counting) trying to get through, this parcel if from France a major part of a motorcycle worth over £200 .