Parcelforce, do something about your rubbish service. 11/08/2025 several identical parcels were dispatched around the world from Portland, Oregon, USA. Germany have theirs. Australia have had theirs. Mine? Since 20/08/2025 it has been stuck in Tonbridge Depot. I have not received a note or bill for the customs charge. Without the 17 digit number I cannot pay charge. You will not release my parcel until I pay the charge. My experience is very similar to previous reviewer below. So what is going wrong and do you intend to fix it? My son has had a parcel from US ordered since, and delivered no problem from a company that uses APC and not your terrible company as the end deliverer. None of the options with your chatbot are for "I don't have the 17 digit number". No one answers your phone. So I am about to visit your depot, it's only 40 miles away.