Sender used Parcelforce 24 to send my package. 4 weeks later it still hasn't arrived !!! He launched an enquiry which they are supposed to respond to within 48hrs, no reply from them yet either. I called a customer support agent (on hold for over an hour) to be told they don't know where the parcel is !!!! My advice .... DO NOT USE Parcel Force !!!! It may or may nor arrive ..... if it doesn't, the tracking number means nothing !!!!! Use Parcel to Go and find a small Independant delivery company if you want piece of mind. Royal Mail & PArcel force are not what they used to be !!!!