I am very disappointed with Parcelforce. For order PFW11212652, a £32 Large Package surcharge was applied incorrectly. They recorded the parcel as 163 × 47 × 58 cm, but we only use a standard box 120 × 30 × 30 cm. This mistake caused unnecessary costs and makes the service feel unreliable. I hope Parcelforce improves their accuracy and customer service.
1 day ago
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