I am so fed up with the lack of customer service. I have a parcel that must go on Parcelforce not royal mail due to its length. Parcelforce did not turn up but my local postman did and he can't take it as it's too big, which is fair enough. So, I try to speak to Parcelforce customer service and after going through a torturous automated system finally get put in the 50minute queue to speak to someone. Guess what after 15 minutes I get cut off. I can't be bothered to go through this again so will have to go to the depot and drop it off. Totally useless and it's not the fault of the operatives it is the management that have messed this up.