Parcel Force – probably the worst company I have ever dealt with, they are incompetent, lack integrity and I guess have serious problems! My item promptly arrived in the UK from Germany via DHL taking 5 days and cleared customs 2 days later but it has now been in the hands of Parcel Force for 10 days. I paid a customs fee and selected delivery Monday 15 September. I waited all day but there was no delivery. Tuesday afternoon 16 September I viewed Parcel Force track and trace, it said delivery was attempted at 11:51 and the driver left a card. I was not home because I had no idea they would be calling and a card was not left. Next, I re-booked delivery for Wednesday 17 September, viewing Parcel Force track and trace that day at 13:00 it said delivery was attempted at 11:31 and the driver left a card. I was home, nobody called and no card was left (I guess they did not really call on Tuesday 16 September either?). It is very difficult to contact a Parcel Force advisor by telephone because they use an obfuscated automated system (on 1 occasion after 47 minutes waiting on the telephone I disengaged). I completed complaints forms and sent letters of complaint by recorded delivery. Friday 19 September I received an email from the Escalated Customer Resolution Team saying the item would be delivered Saturday 20 September - it did not happen. Parcel Force seems to be attempting to build a fake history of delivery attempts and therefore I can only assume something is amiss. Has the item been lost, stolen, damaged or destroyed, and is Parcel Force attempting to avoid refunding the import fee by orchestrating a fake delivery history? I have tried to be really reasonable, saying on more than 1 occasion if Parcel Force provides detail of the depot where my item is located in Manchester. Then I would be willing to collect myself, but I have heard nothing – it all seems very nefarious and suspicious! This may become a county court matter.