Stressful and unpleasant experience.. Luckily my parcel wasn't lost nor stolen or damaged. Nice and polite assistants and driver but... The problem was with the lack of information about the delivery time and its progress. My parcel was supposed to come on the 12 of September. For the whole day I was literally standing by the window, waiting to see the car, since the parcel was extremaly important for me. However, the parcel did not come. I had no phonecall, no information/card left by the driver. At 9PM I read the update on the tracking website, that my parcel is back in the depot, because of problems with the address identification. Next day I called the office and heard, that the previous day, the driver "run out of time" - so unprofessional. I got the parcel on the next day. If there is too many parcels and the delivery cannot be done, then the customer should be informed. If you can see, that you have too many parcels in the depot, inform the customer about it and promise next day delivery or even later, but be sure to have it done. It is better than giving some false information and causing people lose their important time.- Lack of the respect toward the client. The lack of contact with the driver is scandalous to me. Even the assistant in the office whom I called said, that they have no way of contacing the driver. I believe that Parcelforce Worldwide has a chance to become a trustworthy company. I suggest starting with improving the communication within the firm. So basic, yet so crucial for the prosperity of every firm.