The service provided by Parcelforce is absolutely appalling. This is not the first time I have received such poor service from Parcelforce. I was expecting a high value parcel from Cheltenham and was able to monitor the parcel's progress through to the local depot at Basingstoke. I saw the parcel was 'out for delivery' at 07:52 So I waited in all day and by 5pm I had the feeling that I was, once again, going to be let down by poor service. I spoke with Ian at Basingstoke who explained that an agency driver was being used and that my parcel would be delivered by the end of the day. This did not happen and when I eventually looked on the Parcelforce tracking website, I was appalled to see that the parcel had been returned to the depot as the driver was unable to deliver it but had left a card explaining