The most incompetent bunch of idiots! Paid £100+ for express next day global delivery, was posted on Thursday afternoon, didn't arrive until Monday afternoon. Of course I have put in a refund claim, two weeks ago. I was told it would take 48hrs. They have no phone number for these issues so you must speak online via live chat. I have been speaking with Emily who claims she is the head of the department, but yet everyday when I speak to her its the same answer, you claim has been passed onto the refunds team. So not only do they miss their delivery deadlines by miles, they then withhold your money and lie to you. Avoid at ALL costs.