Customer service is physically at there hub meaning there is a huge disconnect between there representatives and the actual workforce. right now they have been sitting on my package for about a week and the sender and I have contacted them twice separately with nothing changing between the phone calls and every time we give them a call it seems the previous conversation was forgotten. And the simple act of identifying where the package even is located, is beyond the abilities of there customer server, as if there is no database for it. I cannot explain enough how bad of a company performs if I could Id give the review a 0 instead of a 1. don't use this service.