They apparently attempted a delivery on Thursday, and left a card explaining options. No Card.
Implied another attempt would be made yesterday, Friday. I was here ALL day. Update on site to say they attempted a delivery at 17:28, and left a card. If that’s true, it wasn’t the right address. No card, no door buzzer or door knock. The site says the parcel is at the depot and being prepared for delivery (which is what it said yesterday), but doesn’t say that it’s actually out for delivery. So I guess I’m just meant to wait in until they deliver. Could be days.
I’ve contacted them on their FB account, giving parcel tracking code. Apparently someone replies within a few hours. Guess what, they haven’t.
Absolutely dreadful service. Whereas, the company collecting my recycled Nespresso pods were great.
I hope Nespresso ditch the Parcel Force contract (oh, I’ve let Nespresso know how their brand is being let down by Parcel Force).
I’d like to give them less than one star, but that didn’t seem to be possible.
7 years ago
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