I sent a Christmas gift to the UK. It was supposed to arrive by Dec. 13. I found out it's been held at Coventry (even now-which is Dec. 21). I found out they are charging 26 pounds because the item is coming from outside the EU. I told them I would pay because I don't think recipient should be charged to receive gifts. I asked how/where I can pay but totally ignored. They ruined someone's Christmas and left me so angry and disappointed. Why even charge me "handling fee" when they are not handling anything at all? This company is very rude, customer service is terrible, not professional, not reliable, I will avoid them like a plague.