Absolutely appalling service. Sent a parcel to Scotland for my elderly uncle on the 19th December using 48 hr express guaranteed delivery. Should have arrived on the 21st but they tried to deliver on the 23rd. Tracking said an attempt was made to deliver. No card was left with him so we have no idea how to retrieve it. He is elderly and can’t travel easily to collect it. I am so annoyed and disappointed! What on Earth happens to these parcels that they sit in the Glasgow depot for days. Shoddy service. I paid my £13 in good faith! Will never use them again.