Second time I have to deal with parcel force and never again. The parcel force website is totally useless. Don’t use it, just call them. I tried to organise a redelivery to another address and a local post office but the website couldn’t recognise my postcode or my work postcode. I then organised a delivery to my own address but the postman didn’t show up.They only leave a delivery note on the first attempt delivery, so you have to check on line where you parcel is. Their south London depot is in Croydon which is not a practical location at all. After calling them I manage to get my parcel deliver to my local post office. Hopefully it will be there.