I ordered an 2 osprey back pack from the osprey site. Firstly parcel force could not find my address 2 days in a row, even though I get mail delivered most days! So this was incompetence of the delivery person. I therefore went to collect it after work on the third day. Upon receiving the parcel at the Rotherham depot, I found that the box had been opened at one end, and the more expensive rucksack was missing! I contacted their support where they decided to tell me everything I sent in the email, with no useful customer friendly response, investigation or resolution. Absolutely rubbish service.