Item collected from home Feb 13th with delivery date 15th , tracked parcel to there depot after which my parcel has " vanished " , they can not find . Have put in claim they will only refund the cost of insurance stated at the time of booking which was £100 . This was ebay item so I now have to refund buyer £125 for the price of the sale ( plus my postage ) , so I am OUT of pocket by £25 ( they obviously never heard of goodwill or good PR ) . This is there fault COMPLETELY , very poor service ( how can they lose a tracked item ? ) , will NOT use again . EX customer . Signed annoyed .