Aviod Parcelforce like the Plague I sent a package using Parcelforce on 26/02/18 which was scheduled for delivery on 28/02/18. I can't express just how bad the service has been! The test of a good company is how they deal with complaints and on this Parcelforce is failing miserably. Not only did my parcel not arrive on time, as of today 07/03/18 - 10 days after shipment the package is still in the UK Sorting hub. I have posted the details of my packages crazy journey below so you can see just how bad it is- 5/3/2018 22:14 International Hub Prepared for export 5/3/2018 21:09 International Hub Sorted for export 5/3/2018 8:17 National Hub Sorted 2/3/2018 18:44 Birmingham South Depot 1/3/2018 4:29 International Hub Prepared for export 28/2/2018 19:24 London Central Depot On route to hub 28/2/2018 13:21 Hampstead Collected 27/2/2018 17:30 London Central Depot Collected I run an online business and ship items internationally on a weekly basis using mainly Royal Mail, FedEx and DHL and have never had this kind of bad service from a shipping company. I now have a customer in the US who is very upset wth me and will most probably leave my business a bad review because after almost 2 weeks the items has not arrived or left the UK. I can request the money for the shipment back, but who is going to repair the damage to my business?? I called Parcelforce today an spoke to 3 separate people today and the issue is still not is resolved. I was told a person in international would call me back! No ownership, very rude customer service reps along the way and still no callback. Please avoid this company for your sanity!!!!