Absolutely Appalling!! There are no other words to describe this organisation. When ordering anything for delivery, we give specific, full and complete address details and telephone numbers for contact yet 9 times out of 10, Parcelforce fail to deliver with a variety of excuses - the most common one being that the couldn't find us. It really isn't difficult! Every other courier/delivery company delivers to us without problem - DHL, Yodel, etc, etc. We have stayed at home on so many occasions only to have no delivery. This Friday was just the same. After many telephone calls to their local depot and confirming specific address details, WE paid the extra £12 to have the item delivered on Saturday ... but guess what? They failed again. Another day wasted. Now, they will try again on Monday. Dare we hope that there might be a different driver who has some level of intelligence to find us??? We are now at the point of NEVER AGAIN doing business with a company that uses Parcelforce for their deliveries.