Like many other people, I live in a rural area which is not easy to find. The driver couldn’t find my address and the last delivery of frozen food was a day late. Eventually it arrived in a non air conditioned van. Luckily it was well packed and was still ok, This delay could be solved very easily if you supplied your drivers with phones. Sat navs don’t always take drivers right to the house and the driver needed help to find us. As a customer, it is essential that the driver can communicate directly with us for location instructions like most couriers do. I am now not confident that I can trust parcel force to deliver my goods safely and on time now. Please pass on these ideas to the senior directors of Parcelforce so that the service can improve and your drivers can have the essential telephone communication and air conditioned storage facilities in their vans.