Ordered an item from a dealer in Wales. Informed item was sent Parcel Force. 8 days later item had not arrived. Dealer was told item was damaged, but Parcel Force web site said the item was delivered. Obtained a refund and ordered same item from another dealer promising next day delivery. Ordered and paid only to find that the item was again being sent Parcel Force. You have guessed it, parcel never arrived. Parcel Force tracking site is not currently working. Just exactly what are managers doing to oversee this mess. Look up Parcel Force reviews and 95% are unhappy with this company.