They left me a card saying they'd taken my parcel back to the depot but the card doesn't say where their depot is. After finding it on the internet I see it's 12 miles away so arrange for it to be delivered to my local post office. They ring me the next day to say the parcel is too long to be left at the post office and if I want it they can only give me a day of 9 hours when it might be delivered. Useless company years behind the competition. I write complaint and receive an acknowledgement saying I'll be contacted within 48 hours. Still waiting 4 days later.