Called up just because I had a question about paying customs and was wondering whether I could visit the depot in person to provide evidence of the value of the goods I ordered. The guy asked me for my tracking number, and as I was acquiring it from my email from the invoice, they hung up on me for no apparent reason. Maybe I was taking too long to find the number, but I don't find that grounds to hang up without word. At least say that you're sorry but you'll have to end the call until I find my number. What kind of shitty customer service is that? just hanging up on your customers.