Item brought from Ebay. Seller posted 48 hours delivery on 03/09/18. Post Office gave parcel to Royal Mail instead of Parcelforce. Parcelforce on-line tracking says it is in their possession. Telephone tracking says "it will be delivered today" - that was LAST Thursday. Parcelforce now say Royal Mail have parcel and they will not do anything until Royal mail transfers the parcel to them. Absolutely shoddy and appalling customer service! I give one star for the sole reason that I am un-able to give 0 or minus rating. I will never use Royal Mail or Parcelforce again. They deserve to go the same way that BHS went - and the sooner the better in my opinion.